You’ve made an order, the sun is shining and you are ready to take back your power & live pain free knowing your ZoeTech product is on its way - now what?

If your order is eligible for same day delivery, this will appear at check out.

 10am cut off for same day delivery

 2pm cut off for evening delivery

 If after 2pm, next day delivery

Otherwise, please allow up to 72 hours for our team to pick and pack your order.

All orders are sent when all items are ready in full - this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then will be sent out at the same time. Sometimes there is too much love to put in one parcel so you may get multiple Zoe Tech packages from our different fulfilment locations across Australia. Not to worry though, they will still be sent at the same time. 

Your product will then gently be sent via our amazing couriers (Australia Post) and then it should be safely in your patiently waiting hands within 2-8 business days.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer returns for 30 days from the date of delivery/receiving of order.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) were not marked “Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must not be used, still in original packaging and must be in original condition. This includes the plastic wrap, box and any other materials that come with the product. We do not accept opened or used products for sanitary and safety reasons. If opened, only defective products will be accepted for exchange.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!

Need a little longer to pay for your ZoeTech order? We offer Afterpay and ShopPay payment plans for Australian customers only.

Emailing us is the way to go! Our email contact is help@zoetech.com.au

This allows us to keep a paper trail of your issue so we can help you as best we can. 

We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for.