You’ve made an order, the sun is shining and you are ready to take back your power & live pain free knowing your ZoeTech product is on its way - now what?

 If your order is eligible for same day delivery, this will appear at check out.

 10am cut off for same day delivery

 2pm cut off for evening delivery

 If after 2pm, next day delivery

Otherwise, please allow up to 72 hours for our team to pick and pack your order.

All orders are sent when all items are ready in full - this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then will be sent out at the same time. Sometimes there is too much love to put in one parcel so you may get multiple Zoe Tech packages from our different fulfilment locations across Australia. Not to worry though, they will still be sent at the same time. 

Your product will then gently be sent via our amazing couriers (Australia Post) and then it should be safely in your patiently waiting hands within **2-8 business days.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.

**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer free returns for 30 days from the date of delivery/receiving of order.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!

Need a little longer to pay for your ZoeTech order? We offer Afterpay and ShopPay payment plans for Australian customers only.

Emailing us is the way to go! Our email contact is help@zoetech.com.au

This allows us to keep a paper trail of your issue so we can help you as best we can. 

We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!