Delivery & returns
How does delivery work?
✔︎ We use Australia Post for most of our deliveries, and do deliver to Australia and New Zealand.
We are proud to offer Free tracked shipping from our Sydney based warehouse. Expect your delivery within 1-8 days from order depending on where you live.
Want it urgently? We also offer a paid express shipping method at checkout.
*PLEASE NOTE due to current high demand and workplace social distancing requirements our distribution centre is taking slightly longer to send orders than usual.
When we ship the order you will receive a confirmation email with a tracking number. Aus Post will also send you a follow up email that says your delivery is on its way. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.
If your order does not arrive within 12 business days, please contact us so that we can follow it up with Australia Post. We guarantee your parcel's delivery by requiring a signature on arrival. Australia Post may contact you offering safe drop - if you accept this we do not take responsibility for the package.
Do you have a returns policy?
✔︎ Yes! We are extremely confident that you will love our ZoeTech products. However if you do not find it suitable for you we do offer a 30-day returns policy.
The product being returned must be in the original packaging.
If your return item arrives without the packaging or is deemed unfit by our inspection team for any reason we reserve the right to deny your refund.
If you need to return your order please email our team at firstname.lastname@example.org with your order name and number, as well as the reason why you would like to return.
Our Customer Service Team will then ask few mandatory questions regarding your return in order to for us to avoid people taking advantage of our system.
We will send you a return shipping label for free, that you will be required to attach to your original packaging before dropping it off at a post office. *Delivery and Returns policy for Shiatsu Massage Chair differs slightly and can be found on the product page.